Returns and Exchanges
We want you to love your Sorella Swim® and Sweetie Swim™ selections! If you are not smitten, you can return or exchange unworn items within 30 days of Original Ship Date with the tags attached, receipt & our Exchange and Return Form (Download Form Here) to receive a full refund, less the cost of shipping. This excludes ALL sale and clearance items. These items are final sale.
Postage for all returned items are at the expense of the customer and must be received back in our warehouse within 30 days of original order date. Credits will be issued on your credit card within one billing cycle or a store credit will be issued if requested. Any package returned after 30 days will only be accepted at the discretion of Sorella Swim and will be issued a store credit for the current sale price. Upon customer request Sorella Swim will supply a prepaid return shipping label for any item/s that are to be exchanged. Please email customer service at firstname.lastname@example.org to request your shipping label (EXCHANGES ONLY). Be sure to include our Exchange and Return Form for processing. Once our return/exchange has been processed we will notify you via email. Please note that tracking of the return package is responsibility of the customer. Sorella Swim will not be liable for any lost returns prior to receipt of the merchandise at our warehouse.
All hang tags, original tags and hygienic liners MUST be in place (no exceptions will be made) on all returned merchandise. Merchandise must be in perfect condition. Please make sure you wear appropriate under garments when trying on merchandise. Sorella Swim will not accept any merchandise for return that does not have hang tags, original tags, and hygienic liners in place, is damaged, laundered, soiled, worn, has deodorant stains, smoke damage or a musty odor. We are not responsible for shipping this merchandise back to you and will require you send a call tag for merchandise pick up. Due to government regulations, hygienic liners MUST be in place on all swimwear.
Hot tubs, swimming pools and suntan lotions may cause fading, yellowing or stains. These are not considered defects and, therefore, swimsuits may not be returned for any of these reasons. Once tags are removed from items they may not be returned for any reason.
Damaged Items: Claims for damaged items or packaging errors must be made in writing to Sorella Swim within 48 hours of receipt of delivery. Damaged packages/merchandise must be returned to us in the original packaging. Items not returned in their original packaging are subject to a 5% restocking fee.
Returns over $1000 are subject to a 5% restocking fee to cover shipping, insurance and credit card processing fees.
Order Cancellation: Once you finalize your order, your order cannot be cancelled or adjusted. If your order is finalized in error please call (626)660-6116 immediately so a customer service representative can assist you in canceling your order before it is processed. Any packages that are refused by the customer will be charged a $25.00 fee to cover all shipping costs.
General Comments: Due to the differences in screen resolution actual colors may vary. Due to the layout of the fabric, placement of prints may vary and therefore, are not considered defective or a misrepresentation of the actual item(s) shipped.
All sizes on SorellaSwim.com are listed in US sizes.
We hope your experience with Sorella Swim is a pleasant one! If you need assistance with your returns or exchanges please email us at email@example.com or call a customer service representative at 626-660-6116 M-F 9am-5pm PST.
Download: Return and Exchange Form